Our products are always packed in recyclable and biodegradable packaging before being sent out to you. We use no plastic in any of our packaging. As you are probably aware, we plant a tree for each product sold to carbon compensate the shipping & production to make sure that the entire process is as eco-friendly as possible.
We aim to ship out all orders within 1-2 days of receiving your order.
Kindly make sure you use the correct shipping address at the time of purchase. We are unfortunately not able to take any responsibility for any lost packages due to wrong shipping information.
We offer free delivery within the Maldives and aim to deliver your order within 24 - 48 hours. The products are hand delivered in the greater Male' region and posted to all the other islands.
We offer free shipping for all orders within the UK. All the orders are sent via Royal Mail 48 hours tracked option - you can expect to have the package within 2-3 days of shipping. If you would like next day delivery, you can opt for it at check out and the charge for this will be calculated automatically.
We offer free tracked shipping for orders above $150 within the EU. For orders below $150, a flat rate is applied at checkout. Prior to COVID, the shipping times were 3-5 days, but recently some parcels have been experiencing delays due to the pandemic.
All our EU orders are currently dispatched from the UK and due to the uncertainties around Brexit, there might be some charges incurred by customs of the receiving country (as VAT).
We are currently working on relocating some of our fulfilment to the EU or to have an option where we can pay VAT on your behalf so that no charges are due when you receive the item.
○ USA, Australia And The Rest Of The World
We offer free shipping for orders above $150. For orders below $150, a flat rate is applied at checkout.
Prior to COVID, the shipping time was around 1 week, but recently some parcels have been experiencing delays due to the pandemic.
Our aim is to provide you with the best product so that your satisfaction is guaranteed. If you are not fully satisfied with our products, we offer a full refund within 90 days of purchase, upon return of the items.
To arrange a return, please send us a message and our team will be in touch as soon as possible. The returned items must be new and unworn and sent along with undamaged original packaging. The refund will be processed to your original payment method. With some exceptions the refund will be the full price of the piece minus the shipping costs associated with it.
We have a 5 year warranty and more information about it can be found here. Please send us a message if you are eligible under our warranty policy.