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    FAQ

    grainProduct Information

    Vermeil is a legally regulated jewellery standard. It refers to 925 sterling silver that is expertly coated with at least  2.5 microns thick 18ct genuine gold.

    Due to the thickness, vermeil gold lasts a lot longer than standard gold plated jewellery. It can stand the test of time if cared for well. Vermeil  is the best alternative to pure gold at the best price.

    All our materials are sourced by the "fairtrade" and "fairmined" certified jeweller that we work with. To make the pieces, concept sketches and 3D models made by our team are used to create moulds that are casted into pieces using the "lost wax" process. Each piece is then hand polished and manually assembled into the final form that you recieve.

    Please avoid wearing Redhan Jewellery pieces when swimming, exercising, bathing, washing hands or to bed. Keep away from strong extreme temperatures, sunlight and strong chemicals like perfumes and lotions.

    Use a soft polishing cloth to clean the jewellery pieces. Please avoid using cloth or tissue as it can scratch the pieces. We also advice against the use of chemical cleaners.

     All our pieces come with a cotton pouch which can be used for storage. Ensure that the chains are fastened and are stored individually to prevent scratching and tangling.

    Oxidation can promote tarnishing processes. To prolong the beauty of the pieces, make sure they are sealed properly during storage to keep the air out. Alternatively, you can also use dessicant crystals

    Your pieces are covered within a 5 year warranty. We offer replating and repairing services for all of our pieces free of charge within the UK and the Maldives, within the warranty period. This includes the shipping costs too! For everywhere else, these services are free of charge within the warranty period, except for the costs of shipping.

    Please contact our friendly team to intiate the warranty claim.  For the claim, a legitimate  proof of purchase is required. This can include an invoice or a confirmation email. If you cannot find a proof of purchase, we can still offer the services for a small charge.

    Even if your jewellery piece is outside the 5 year warranty, we can still offer the repairing and replating services for a small charge. Kindly send us a message to get a quotation for the required service. Upon repair,  you pieces will be eligible for an additional 5 years of warranty!

    grainDelivery & Returns

    We offer free tracked delivery within the UK and the Maldives and aim to deliver your order within 24 - 48 hours.

    We offer free tracked shipping for orders above $150 within the EU, USA and the rest of the world . For orders below $150, a flat rate is applied at checkout. Prior to COVID, the shipping times were around a week, but recently some parcels have been experiencing delays due to the pandemic.

    Within the UK and Maldives you would not need to pay any custom charges.

    All our EU orders are currently despatched from the UK and due to Brexit, there might be some charges incurred by customs of the receiving country (as VAT). 

    For the rest of the world, although it is less likely, there is a chance that you may have to pay a custom charge as per the regulations of the recieving country

    We aim to ship out all orders within 1-2 days of receiving your order.

    We currently ship to most countries worldwide (exceptions may apply). We do not ship to PO boxes or mail forwarding addresses to ensure the safety of the packages.

    Our aim is to provide you with the best product so that your satisfaction is guaranteed. If you are not fully satisfied with our products, we offer a full refund within 90 days of purchase, upon return of the items.

    To arrange a return, please send us a message and our team will be in touch as soon as possible. The returned items must be new and unworn and sent along with undamaged original packaging. The refund will be processed to your original payment method. With some exceptions the refund will be the full price of the piece minus the shipping costs associated with it.

    grainHelp with the order

    We aim to despatch the items within a day of receiving the order (maximum 3 days). All orders are sent via tracked post. If the tracking has not been updated, do get in touch with us. We would be more than happy to sort this out for you.

    If your order hasn't been shipped, we can cancel or amend it for you. Please send us a message and our team will be happy to help you with this.

    After despatching, we are not able to amend the order, however, we can offer you a refund on return of the items. Please check out our return policy for more information on this.

    Sometimes this could be to the payment not having gone through. Please check if any money has been taken from your account and if it has been, please send us a message. Our team would love to help you with this.

    We accept all major credit and debit cards including VISA, MASTERCARD, MAESTRO and AMEX.

    You can also use PayPal, ApplePay and GooglePay on our website.

    We are also working to add Klarna, Clearpay and Afterpay for your convenience.

    We do not hold any of your payment information on any of our systems and information shared with our payment processors are fully encrypted to the highest security standards using the latest technologies. If you choose to save the card details for future purchases, our payment processor holds it and not us.

    You will have recieved a tracking number along with the shipment confirmation email. If you are unable to track it using the information on the email, please send us a message and we will have a look into it.

    About Redhan Jewellery

    Redhan as a brand started with thinkredhan with the aim of introducing eco-friendly products with ocean inspired art that give back. We wanted to bring a similar theme to sustainability made jewellery pieces that also are carbon compensated and donates to the fight against the environmental issues.

    Redhan Jewellery has roots in both the Maldives and the UK.

    Redhan Jewellery is a brand of Redhan Limited, which is a company registered in the UK. It is also a trademark of White Cowrie Private Limited in the Maldives.

    Sustainability is at the heart of every decision and design. We recongnise our responsibility to everyone involved and every piece of jewelley that we create. We strive to get you jewellery that gives back more than they take. 

    To minimise our impact we don't use any freshly mined materials, only use plastic free and recyclable packaging, manufacture and source ethically via Fairtrade certified jewellers. We also plant a tree for each purchase to reverse the carbon footprint and are a member of 1% for the Planet.

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